Your privacy is very important to LivaNova. We also understand that privacy is very important to you. This Privacy Statement (hereinafter "Privacy Statement") is designed to tell you about our practices regarding collection, use and disclosure of any personal data we gather through this website located at www.livanova.com (hereinafter “LivaNova website”). The LivaNova website is owned and operated by LivaNova PLC, 20 Eastbourne Terrace, London W2 6LG, United Kingdom (hereinafter together: “LivaNova”, “we”, “us”, “our” etc.).
This Privacy Statement describes the types of personal data collected and processed through the LivaNova website, through the services delivered via the LivaNova website and how LivaNova treats such information.
1. WHAT IS PERSONAL DATA?
By using the term “Personal Data” in our Privacy Statement, we refer to information that you individually provide to LivaNova either directly or indirectly that on its own or in combination with other information, can be used to identify you or make you identifiable. Personal Data includes for example your name, your mailing address, your telephone number, your e-mail-address or other information that identifies you or makes you identifiable.
Information that cannot be used to identify you or make you identifiable does not qualify as Personal Data.
2. HOW DOES LIVANOVA PROCESS YOUR PERSONAL DATA?
The LivaNova website gathers Personal Data in two ways: (a) passively (for example, through our website's technology), and (b) directly (for example, when you, the website user, voluntarily provide Personal Data on various pages).
2.1. WEB SERVER PROTOCOLS (INCLUDING IP ADDRESS)
Each time you visit the LivaNova website to read or download information we may automatically collect, due to technical reasons, certain information about you from your computer. This information is collected from your computer's web browser and may include information such as the following:
The type of web browser software you use (for example: Firefox, Internet Explorer, etc.)
The name of the domain from which you access the internet
The internet address of the website from which you linked directly to our site
The date and time you accessed our site
The pages you visited on our site
Information that has been de-identified
We will process the web server information for statistical purposes as well as for the optimisation of our marketing endeavours, our content and the layout of the LivaNova website. The legal basis for such processing is our legitimate interests (Art. 6 para. 1 lit. f) GDPR), in particular, to ensure the proper functioning of the LivaNova website and to improve our website services.
Further, we may process your web server information in cooperation with your internet access provider and/or local authorities in cases of system misuse in order to investigate and identify the originator of such system misuse. The legal basis for such processing is our legitimate interests (Art. 6 para. 1 lit. f) GDPR), in particular, the protection of the integrity of the LivaNova website, our system, as well as our users.
2.2 LIVANOVA SERVICES ON THE LIVANOVA WEBSITE
Further, LivaNova collects and processes Personal Data that you have provided to us on a voluntary basis; for example, when you complete a form, register for a newsletter, or correspond with us over the LivaNova website.
You may also use the LivaNova website without providing Personal Data to us. However, please be aware that in this case you may not be able to use all of our services offered.
Most of our services do not require any form of registration, allowing you to visit our website without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required and some are optional). We only process your Personal Data for the respective purpose. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the LivaNova website and for us to respond to you. The legal basis for such processing is the provisioning of our LivaNova website services to you (Art. 6 para. 1 lit. b) GDPR).
The Personal Data that we collect if you register for our services or when you ask us to personalize your visits to the LivaNova website may include:
Provided you have given us your consent, we will process your name and email address in order to send to you our newsletter on LivaNova product and services and events. We only process your Personal Data to send you our newsletters. We will not sell or share your information with any third parties. The legal basis for such processing is your consent (Art. 6 para. 1 lit. a) GDPR).
The Personal Data that we collect if you register for our newsletter may include:
You may withdraw your consent to receive our newsletter at any time with future effect (e.g., by clicking the opt-out link provided in each newsletter or by contacting us directly under the contact details designated under item 11 below).
In some places on the LivaNova website you may have the chance to send us information about yourself. For example, the LivaNova website may include contact or email forms. We only process your Personal Data in order to correspond with you. The legal basis for such processing is the provisioning of our LivaNova website services to you (Art. 6 para. 1 lit. b) GDPR).
The Personal Data that we collect if you fill out such contact forms may include for example:
Other Personal Data included in the communication
SURVEYS AND ASSESSMENT
The LivaNova website may offer users the opportunity to participate in surveys or assessments via the internet. LivaNova will provide information about the purpose and process for each survey or assessment as part of the applicable survey or assessment. Please refer to the respective privacy statement provided in connection with the survey or assessment. The legal basis for such processing is your consent (Art. 6 para. 1 lit. a) GDPR).
You may withdraw your consent to participate in the survey or assessment at any time with future effect (e.g., by contacting us directly under the contact details designated under item 11 below).
2.3 COOKIES AND OTHER TECHNOLOGIES
Certain Personal Data may be passively collected (that is gathered without you actively providing the information) using various technologies, such as cookies, internet tags or web beacons, and navigational data collection (e.g., log files, server logs, clickstream, etc.) (hereinafter: “Cookies”).
When you use the LivaNova website, we may place a text file called a “Cookie” in the browser files of your computer when you visit. The Cookie may be stored on your computer's hard drive. The information that we collect using Cookies is Personal Data that does not directly identify you. You are always free to decline our Cookies if your browser permits but some parts of the LivaNova website may not work properly for you if you do so.
3. HOW DOES LIVANOVA USE PERSONAL DATA?
LivaNova may only process and store your Personal Data for the business purposes that are consistent with this Privacy Statement.
LivaNova will obtain your consent before sharing your Personal Data with any third party that is not acting as an agent or vendor to perform tasks on our behalf or to use the information for a purpose materially different from the purpose for which it was initially collected or subsequently authorized by you.
An exception to this will be (among others) where LivaNova’s processing of Personal Data is necessary for compliance with a legal obligation under the applicable law (legal basis: Art. 6 para. 1 lit. c) GDPR) or for the purposes of the legitimate interests pursued by LivaNova or by a third party (legal basis: Art. 6 para. 1 lit. f) GDPR).
4. SHARING PERSONAL DATA WITH OTHERS
LivaNova may share Personal Data with vendors or agents, which are acting as data processors (cf. Art. 4 no. 8 GDPR) on behalf of LivaNova for the purposes described in this Privacy Statement. For example, we may hire companies to assist with the provisioning of LivaNova‘s services or protecting and securing our systems (e.g., the hosting of the LivaNova website). Any vendor or agent that we retain must comply with our data privacy and security requirements and are not allowed to use Personal Data they receive from us for any other purpose. Like LivaNova, they will never barter, trade or sell access to your Personal Data.
In all other cases, we do not share personal data with any third party, unless this is necessary to fulfil our services, permitted by applicable law or has been agreed by you.
5. DATA TRANSFERS TO THIRD COUNTRIES OUTSIDE THE EU/EEA
The processing of Personal Data contemplated in this Privacy Statement may involve the data transfer to third countries located outside the EU/EEA which have not been found by decision of the EU Commission to ensure an adequate level of data protection within the meaning of Art. 45 para. 1 GDPR.
In this case, LivaNova ensures the protection of Personal Data by appropriate safeguards, which provide for an adequate level of data protection: for example, by (a) the execution of standard data protection clauses adopted by the Commission under applicable data protection laws; (b) the recipient’s certification under the EU-U.S. Privacy Shield framework (only applicable for transfers to the U.S.) or (c) the existence of any other specifically approved safeguard for data transfers (as recognised under applicable data protection laws, cf. Art. 46 GDPR).
6. STORAGE TIME
LivaNova will only store your Personal Data as long as necessary to fulfill the purposes for which they were collected or – where the applicable law provides for longer retention periods – for the duration of the retention period required by law. After that, your Personal Data will be deleted.
7. PATIENT INFORMATION AND OTHER SENSITIVE INFORMATION
For processing of your sensitive information (e.g., medical information, Personal Data revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or a natural’s person sex life or sexual orientation), we will obtain your explicit consent .
LivaNova is among others not required to obtain explicit consent with respect to sensitive information where the processing is (a) necessary to protect the vital interests of the data subject or another natural person where the data subject is physically or legally incapable of giving consent; (b) necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; (c) necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or LivaNova’s obligation to ensure high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law, which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy; or (e) related to information that is manifestly made public by the individual.
If you provide us with Personal Data about other individuals, such as personal health information or other Personal Data information, please ensure that the individual or the individual’s personal representative is aware of the disclosure and that he or she consents to the disclosure as well as to our Privacy Statement.
8. YOUR RIGHTS UNDER DATA PROTECTION LEGISLATION
In particular but without limitation, the following rights are vested in you by applicable data protection law:
Right of access, rectification, erasure and restriction of processing:
You have the right to obtain at any time access to your Personal Data stored by us. If we process your Personal Data, we shall endeavour to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which they were collected. If your Personal Data is inaccurate or incomplete, you have the right to obtain the rectification of such data. Furthermore, you may have the right to obtain the erasure or restriction of processing of your Personal Data, for example if no legitimate business purpose exists anymore for the data processing under this Privacy Statement or applicable law and the further storage is not required by statutory storage obligations.
Right to data portability: You may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to transmit this data to another controller.
Right to withdraw your consent: If you have given your consent to the collection or processing of your Personal Data, you have the right to withdraw your consent at any time on a prospective basis without affecting the lawfulness of processing based on the consent before its withdrawal.
Supervisory authority competent for complaints: You have the right to lodge a complaint with the following data protection supervisory authority: Information Governance department, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
Right to object:
As far as we process your Personal Data on the basis of our legitimate interests pursuant to Art. 6 (1) lit. f) GDPR, you may object to processing at any time. You may find the detailed description of our processing activities and the legal basis in the sections before. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing or the data is necessary for the establishment, exercise or defence of legal claims. If you object to such processing, we ask you to state the grounds of your objection in order for us to examine the processing of your Personal Data and decide whether to adjust the processing accordingly.
Please note that the processing of your Personal Data may involve direct marketing activities as described above. If you do not want that we process your Personal Data for direct marketing activities, you can object free of charge at any time via email at DataProtection@livanova.com.
To exercise your data subject rights you may at any time contact us as provided in item 11 below. Please note that when exercising your data subject rights, we may ask you to verify your identity before we can act upon your request.
LivaNova takes reasonable steps to protect the Personal Data you provide to and transmit via the LivaNova website and to protect such information from loss, misuse, unauthorized access, disclosure, alteration or destruction. You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, email sent to our website may not be secure.
10. WHAT ABOUT PRIVACY ON OTHER SITES?
The LivaNova website may contain links to other non-LivaNova websites to which this Privacy Statement does not apply. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. LivaNova is not responsible for the performance of these sites or for your business dealings with them. Your use of any other websites is subject to the terms and conditions of those websites, including the privacy policies of those websites.
11. CONTACT / DATA PROTECTION OFFICER
If you have any inquiries, complaints, requests, questions or comments regarding LivaNova's Privacy Statement or data privacy practices, please contact our data protection officer at DataProtection@livanova.com.
12. CHANGES TO THE PRIVACY STATEMENT
LivaNova reserves the right to change this Privacy Statement at any time and for any reason. We encourage you to look at this Privacy Statement each time you visit the site and especially before you provide any personally identifiable information.