Customer Service

North America

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For customer service support please, see contacts below:

North America Contact Info

North America Contact Info

Customer Service

Contact us to place an order or inquire about an existing order. Our customer service team is available Monday through Friday 7:30 am - 5:30 pm CT.

Phone: 866-332-1375
Fax: 800-539-0092

Includes: Perfusion products and cannulae

Includes: VNS Therapy 

ACS or Advanced Circulatory Support
Includes:TandemLife, TandemHeart, TandemLung, Protek Duo
Toll Free Number: 800-373-7421
Fax Number: 412-963-9739

Pricing and Contracts
For information on a new or existing contract or product pricing, please contact us:  

ECLS/Tandem Life:

Accounts Receivable
Please remit payment to: PO Box 419261 Boston, MA 02241-9261  

For information about W9’s, wire transfers and automated clearing house (ACH) transactions, please call: 800-249-2738

Capital Services Support/Field Services Support
Cardiopulmonary Technical Services: 1-800-221-7943 x6355 (Perfusion and Autologous Blood Equipment support 24/7)

Phone: 1-800-387-4563 (toll-free within Canada) or 1-416-751-8787
Fax Number: 1-877-459-4277 (toll-free within Canada) or 1-416-751-9849